Frequently Asked Questions

Everything you need to know about your Sanrio shopping experience.

What is the status of my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your Sanrio account and visiting the 'Order History' section.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items in their original packaging within 30 days of purchase. Please note that certain items, such as blind boxes and plush toys with removed tags, are final sale.

Do you ship internationally?

Currently, Sanrio.com ships to the United States, Canada, and select international territories. Shipping rates and delivery times vary depending on the destination and the shipping method selected at checkout.

Are your products authentic?

Yes, all products sold on Sanrio.com are 100% authentic, officially licensed merchandise. We take pride in providing high-quality items featuring Hello Kitty and all your favorite Sanrio characters.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and convenient checkout process.

How can I contact customer support?

Our customer service team is happy to help! You can reach us via our contact form on the website or by emailing customercare@sanrio.com. We typically respond within 1-2 business days.